Delete your Loredeck account

Loredeck, by Sandbox Labs, LLC · Last updated September 21, 2026

You can delete your Loredeck account and its associated data at any time, from inside the app. No email, form, or waiting period is required.

How to delete your account

Open Loredeck on your device and sign in.
Go to Settings → Data & Privacy.
Under "Delete account", tap Delete account.
Read the confirmation, then type your username when prompted.
Tap Delete My Account. This takes effect immediately and cannot be undone.

Can't get into the app? If you've lost access to your account, email support@loredeckapp.com from the address on the account and ask us to delete it. We'll confirm it's you before acting, and respond within the timeframe required by law.

What gets deleted

Deleting your account removes the following from our production systems:

Account and login details: your email address, username, and password hash.
Profile: display name, avatar, bio, profile tags, and media-interest preferences.
Your deck and tracking data: the media you track, statuses, ratings, reviews, watch and read logs, reading goals, completion dates, and collections.
Social content: posts, comments, reactions, club memberships and discussions, and custom themes.
Connected service identifiers and keys: your Steam ID, PSN online ID and account ID, Xbox (OpenXBL) API key, Discord tokens, and ListenBrainz username, along with the library data imported from them.
Notification data: your device push token and notification preferences.

What is kept, and for how long

Encrypted backups: residual copies of deleted database records persist in our encrypted backups for up to 7 days, after which they are overwritten. They are never used to restore a deleted account.
Uploaded images: avatars and club banners are stored separately from the database and are not included in those backups, so they are removed outright. Copies already cached by a browser or CDN may persist for a time.
Anonymized and aggregated data: figures such as overall feature-usage counts, which are not linked to you and cannot be used to identify you.
Crash reports: error reports already sent to our crash-reporting provider (Sentry) expire on their own within 90 days. They carry an internal account ID that, after deletion, no longer corresponds to anyone.
Moderation records: if content of yours was reported, or a moderation action was taken on your account, we keep that record (including the username it concerned) so that repeat abuse can be recognised. See Reported content in the Privacy Policy.
Launch and early-access emails: if you signed up on loredeckapp.com to be notified at release, or applied for early access, that entry is separate from your account. Unsubscribe from any of those emails, or write to support@loredeckapp.com, to have it removed.
Purchase records held by the app stores: subscriptions are processed by Google Play or the Apple App Store, with entitlements managed by RevenueCat. Their transaction records are governed by those companies' own policies and retention rules, not ours. Deleting your Loredeck account does not cancel an active subscription — cancel that through Google Play or the App Store.

Deleting your account is permanent. Your deck, reviews, logs, goals and collections cannot be recovered afterwards, and a deleted username may become available to other users.

Other privacy rights

Depending on where you live, for example under GDPR or the CCPA, you may also have the right to access or correct your personal information, or to object to certain processing. Email support@loredeckapp.com and we'll respond within the timeframe required by law. Full detail is in our Privacy Policy.